Appointments

Urgent appointments

To request an urgent appointment today please call at 08.00 for morning appointments or 13.00 for afternoon appointments. You will initially be triaged by the Physicians Associate and see the doctor if necessary.

phone us on 020 7373 6557 option 5

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

To request a routine appointment in advance during opening times please call Reception. There are both face to face and telephone appointments available which can be booked up to 4 weeks in advance. There are also pre-bookable appointments with the nurse and clinical pharmacist.

phone us on 020 7373 6557 option 5

Contact us online

You can contact us online using a service called PATCHs. After completing the form we will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you. Do not use PATCHs for urgent medical conditions. You can request Medical Certificate extensions through PATCHs.

Your request will be reviewed by a clinician, using the brief description of your concern along with your best contact number.

The triage system is in place to provide same day access to GP advice and if an appointment is required we will allocate you to the doctor or the clinician best suited to your concern.

Continuity of care

For your safety it is better for you to consult with your registered doctor for on-going problems or with the doctor who has been dealing with your problem. Therefore, unless it is an emergency and where possible, please ask to consult with the doctor who is dealing with your problem.

Extended hours

Residents across North West London now have access to GP and practice nurse appointments from 6:30pm to 8pm (6:30pm to 9pm in Kensington and Chelsea, Queen’s Park and Paddington), Monday to Friday and from 8am to 8pm on Saturday, Sunday and bank holidays.

Extended hours are in addition to existing GP services, meaning that residents can now access primary care services seven days a week, through their own GP practice and extended access hubs across North West London. Extended hours appointments are aimed at accommodating our patients who are commuters and those who have difficulty attending the surgery in the daytime.

Patients can access these extended access appointments by calling their GP practice to book an appointment or by calling NHS 111 when their own practice is closed. Urgent care centres (UCC) and A&E departments will also be able to direct patients to the service at the weekends, where clinically appropriate. Work is underway to enable UCCs to directly book appointments for people who do not require emergency care.

Hubs

In addition, this surgery is part of the West London GP Federation, a group of practices in the local area that work together to provide evening and weekend appointments.

You must be registered with a member practice, such as our practice to access these services.

The practice is part of the West London GP Federation meaning our patients have access to GP led services (this will not be your usual GP) via the extended hours hubs for acute problems only.

This includes:

Long-term, ongoing conditions, for example diabetes, asthma, etc.
Referrals to hospitals and other services
Investigations including blood test, x-rays, scans
Repeat prescriptions

Appointments are available Monday to Friday from 6pm to 9pm and during weekends. To access appointments from this service, call your normal surgery and request an extended hours appointment.

The Federation operates extended hours services from two hubs located:

St Charles Centre for Health and Wellbeing, Exmoor St, London W10 6DZ
Violet Melchett Health Centre, 30 Flood Walk, Chelsea, London SW3 5RR

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text

Cancelling or changing an appointment

If you are unable to attend your appointment for any reason, or the health problem for which you booked your appointment has cleared up, please remember to cancel your appointment. Even cancelling your appointment with 10 minutes’ notice will enable us to see other patients in need.

We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
phone us on 020 7373 6557 during opening times
visit the surgery and speak with reception

Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.

Missed appointments and DNA’s

Do you feel frustrated when you cannot get an appointment?

Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month did not attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.

Please call ahead if you think you might be late or no longer want your appointment.

If you need help when we are closed

Ask your pharmacist. Our local Pharmacists are members of Pharmacy First scheme and these Pharmacies can help with a range of common conditions and minor illness/ injuries, such as aches and pains, uncomplicated cystitis, colds and skin rashes. You don’t need an appointment; you can just pop in, so why wait for a consultation with your nurse or doctor. Don’t miss out on this valuable service on your high street. Visit the National Pharmacy Association website for more information.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

There is always a doctor ‘on-call’ outside surgery times in case of an emergency. If you need a doctor urgently, please ring the surgery on 020 7373 6557 and speak to a receptionist who will contact a doctor. If there are no members of staff in attendance, a recorded message will let you know how to contact the doctor.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
If you need a Chaperone
if you have any other access or communication needs

Home visits

It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you.

Home visits are for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.

If you need a home visit please contact the surgery before 10am and give one of our receptionists details to enable the doctor to judge whether a home visit is appropriate and the urgency of your needs. Home visits will be directed to your own GP or other clinical staff such as MyCareMyWay where possible.